Policy - Terms & Conditions
1. Reservations. To reserve a
Party-On-The-Go (POTG) please call our office
at 866-9 PARTY 7 (972-7897) or complete a
POTG Order Form.
2. Party Availability. Parties are booked on a first come,
first served basis. Star Party will make every effort to accommodate
your party date and time; however, if your date and time are not
available we will make every effort to assist you with an
alternative date and time.
3. Contracts. A completed and executed Party-On-The Go Order
Form and a copy of the POTG Policy – Terms & Conditions serves as
your contract.
4. Payments. Full payment is required to hold your date for a
POTG.
Your POTG is not confirmed until we have a completed and executed
POTG Order Form AND full payment.
5. Travel Fee: If your party location is more than 20 miles
away from the LAX area you will incur a Travel Fee of $2.00 per
mile. (i.e. If your party location is 27 miles from the LAX area
your Travel Fee will be $14.00)
6. Guidelines for Cancellation of a POTG. Should you have to
cancel your POTG for any reason Star Party requires 48 hours
advanced notice. You will receive your full payment minus a $25.00
Cancellation Fee. If you cancel your POTG 24 hours of the event you
will receive 50% of your full payment. Any cancellation less than 24
hours will result in the forfeit of your full payment. It is your
responsibility to notify your guests of the cancellation.
7. To Reschedule a POTG. We will be happy to reschedule your
POTG; however Star Party requires 48 hour advanced notice AND your
future party date must be within 2 days of the original party date.
It is your responsibility to notify your guests of the rescheduled
party date. If you wish to cancel please be reminded of our
Cancellation Guidelines.
8. Inclement Weather. Most POTG are indoors, but if your
party location is outdoors and there’s severe weather conditions we
will be happy to either move the party indoors. If you wish to
cancel please be reminded of our Cancellation Guidelines.
9. Changes to the POTG. If you would like to make changes to
your POTG please notify Star Party ASAP so that we can make every
effort to accommodate your desires.
10. Attendance. POTG packages are designed for a minimum of
twelve children, including the Guest of Honor. If the attendance
falls below the minimum there will be no credit or refund given.
11. Arrival Time. We will arrive 30 minutes to an hour prior
to the party time to set up for a Basic and Deluxe POTG with no
Party Add Ons. If there are Party Add Ons we will be sure to arrive
in enough time to adequately set up for your POTG.
12. Our Responsibility. Star Party is not responsible for any
accidents that may occur before, during or after your POTG. However
we are responsible for providing our Client with excellent, timely
and professional customer service; we are committed to ensure your
Star Party POTG experience is a positive one.
13. Your Responsibility. It is your responsibility to confirm
with the guests’ parents and/or guardians of any allergies their
children may have to any food or beverage provided by Star Party and
to notify Star Party immediately with your findings.
Thank you for the opportunity to treat your child
like a star!
