Policy - Terms & Conditions

1. Reservations. To reserve a Themed Party Package please call our office at 866-9 PARTY 7 (972-7897); complete a Reservation Form, or submit an Online Reservation Form. We request reservations for a Theme Party Package be made no less than three weeks prior to the requested party date.

2. Short Notice.  Parties reserved with less than a three week notice will incur an additional fee of 25% of the total cost of the party.

3. Contracts.  Once a reservation has been made Star Party will send you a contract.  You will need to review, sign and return contract with the required deposit to hold your reservation. 

4. Party Availability.  Parties are booked on a first come, first served basis.  Star Party will make every effort to accommodate your party date and time; however, if your date and time are not available we will make every effort to assist you with an alternative date and time.

5. Deposit/Final Payment.  Deposit.  A non-refundable deposit of 50% of the total estimated cost of the party is required to hold your reservation.  We can not hold your reservation without a signed contract AND required deposit.  Final Payment.  Three days prior to your party you will receive a final bill (via email, fax or mail) to be paid when we arrive to set up for the party.  At that time we can only accept Cash or Money Order (made payable to Star Party).  If you would like to pay your final bill with Check Card or Credit Card we accept payments via PayPal, three days prior to the party. 

6. Tipping.  Star Party’s party planners, party hosts and assistants are paid for their services, but you are more than welcome to tip them for exceptional service if you desire. 

7. Travel Fee:  If your party location is more than 20 miles away from the LAX area you will incur a Travel Fee of $2.00 per mile.  (i.e. If your party location is 27 miles from the LAX area your Travel Fee will be $14.00)

8. Guidelines for Cancellation of a Theme Party.  Should you have to cancel your party for any reason please be reminded that your deposit is non refundable; however, we will be more than happy to reschedule your party and apply your deposit to a future party date.  You are responsible for notifying your guests of any cancellations.

9. To Reschedule a Theme Party.   Should you have to reschedule your party for any reason Star Party requires a one week notice.  At that time we will be happy to reschedule a new party date for you, based upon availability.  If we receive less than a one week notice, you may be responsible for the costs to replace any perishable non refundable items purchased for the party. Also, you will be responsible for notifying your guests.  If it is your desire we will notify your guests for you; at that time costs for additional invitations will be added to your final bill.

10. Inclement Weather.  If severe weather conditions prohibit you from having (or continuing) your party we will be happy to either move the party indoors or reschedule the party altogether.  If you decide to reschedule, you will be responsible for the costs to replace any perishable non refundable items purchased for the party.  If you wish to cancel please be reminded of our Cancellation Guidelines.

11. Changes to the Theme Party.  If you would like to make changes to your party please notify Star Party ASAP so that we can make every effort to accommodate your desires.

12. Minimum Attendance.  Theme Party Packages are designed for up to ten children, including the Guest of Honor.  If the attendance falls below the minimum there will be no credit or refund given.

13. Maximum Attendance.  For most Theme Party Packages we can accommodate up to 15 children, including the Guest of Honor.  When your head count is more than 10, including the Guest of Honor, an additional party host will be required at $50.00 an hour, two hour minimum.  This requirement will allow us to attend to each child without feeling rushed or impersonal. 

Please provide Star Party with a final head count three days prior to the party date.

14. Arrival/Party/Departure Time.  Arrival Time.  Star Party will arrive 1½ hours prior to the party’s start time to set up.  Party Time.  Our basic Theme Party Packages are designed to be 2 hours in length.  Your guests are encouraged to arrive on time; however, if a guest arrives while the party is in progress they will be able to join the party at whatever stage the party is in at the time of their arrival.  Departure Time.  We will need at least 45 minutes at the conclusion of the party to “breakdown” at that time the Guest of Honor is encouraged to open their gifts.

On the day of your event, if the party goes over the designated Party Time the Client is required to pay $75.00 per half hour.  Client shall make payment for such additional services at the time of occurrence.

15. Parents and Siblings of Guests.  Our Theme Party Packages are designed to only cover the Guest of Honor and their guests. We will do our best to accommodate unexpected guests or siblings who are not guests of the Guest of Honor.   Parents of guests are always welcome to stay and observe the fun without interference if there is ample room.  If made aware of ahead of time Star Party can provide food and beverages for parents and extra guests at an additional cost, otherwise it will be the responsibility of the Client to do so.

16. Our Responsibility.  Star Party is not responsible for any accidents that may occur before, during or after your party.  We are however, responsible for providing our Client with excellent, timely and professional customer service.  We are committed to making your experience with Star Party a positive one.

17. Your Responsibility.  It is the responsibility of the Client to confirm with the guests’ parents and/or guardians of any allergies their children may have to the food, beverages or costumes Star Party will be providing and to notify Star Party immediately with your findings.

Most importantly, enjoy the day and thank you for the opportunity to treat your child like a star!